Post by account_disabled on Dec 9, 2023 4:29:52 GMT
The thing is, I keep seeing complaints on my Facebook of how frustrating it is to use Foodpanda. Actually, my ex-CEO who is normally really reasonable and understanding, who is a startup mentor, who is the CEO of one of the biggest marketplaces in Thailand, and who does not normally vent about stuff on social media, posted a month ago how he’s no longer a Foodpanda customer. As a heavy user, and also a product person, I can’t help but think of a way to make the user experiences a bit better. I came up with a few things that I know you might want as well Oh sh** button! Cancellation Error message Contacting the drivers Language Oh sh** button! Everyone has that “Oh sh**!” moment. That’s why Gmail needs to introduce the “undo” feature after you hit send. It’s normal.
The thing is, there’s no undo option on Foodpanda. After you click the Telegram Number Data order button, you are done. You might forget to add the order instructions your wife told you to. You might order lunch at the office but didn’t have time to change the address to your house for dinner. You might want to add a delivery instruction once you see that the pin on the Foodpanda map is not correct. There is a long list of use cases I can bring up here. You can actually send a message to their support but they normally will say “Sorry, but nothing can be done”.
A user will have a quick glance at important information and get a chance to make changes if they have to. This will not just improve the UX side of things but will reduce workload for the CS team as well. A simple mockup of a processing screen with cancellation option for Foodpanda Cancellation Do you know what is the worst thing that can happen to a hungry person? It’s his food order being ignored. A lot of times, when you order stuff from Foodpanda, your order will stuck in the “waiting for restuarant to accept your order” status for hours. And yes, you can go to the setting > help > find the right questions.
The thing is, there’s no undo option on Foodpanda. After you click the Telegram Number Data order button, you are done. You might forget to add the order instructions your wife told you to. You might order lunch at the office but didn’t have time to change the address to your house for dinner. You might want to add a delivery instruction once you see that the pin on the Foodpanda map is not correct. There is a long list of use cases I can bring up here. You can actually send a message to their support but they normally will say “Sorry, but nothing can be done”.
A user will have a quick glance at important information and get a chance to make changes if they have to. This will not just improve the UX side of things but will reduce workload for the CS team as well. A simple mockup of a processing screen with cancellation option for Foodpanda Cancellation Do you know what is the worst thing that can happen to a hungry person? It’s his food order being ignored. A lot of times, when you order stuff from Foodpanda, your order will stuck in the “waiting for restuarant to accept your order” status for hours. And yes, you can go to the setting > help > find the right questions.