Post by account_disabled on Dec 7, 2023 9:58:24 GMT
Different agents disconnected before they can throw in any joke or fix my problem. Obvious issues from only a single order I use food delivery services daily, and I understand when things go wrong. I do know the pros and cons of each platform. And here are some flaws of the Foodpanda system just from this order alone. Contactless delivery option Due to the COVID situation, Foodpanda.support will see this and understand that there is a place and time for everything. Most of the time, customers only seek support when necessary. If they don’t have a problem.
why would they waste time going through a long waiting queue Telegram Number Data to talk to strangers? Just to realize that someone thought a hungry person who has an issue with their food needs to hear pun, jokes, or fun facts is beyond me. I don’t know why. My friends don’t know why. Do you maybe know why? How to make it better? If Foodpanda had taken a second to put themselves in customers’ shoes and planned their support with some empathy, I’m 100% sure I’d never find out that today is banana split day. However, I might have found out where my food was a bit faster. Even AI chat has more empathy talking to people than Foodpanda “human being support” these days. Customer service is a stressful job. Most of the time, you are helping potentially frustrated and angry people with issues.
Hoping you can fix them. But difficulties happen, and solving people’s problems with empathy is key to retaining your customers and creating brand loyalty. A good customer service process will also help improve your service team’s happiness and reduce your employee’s churn rate. Every company, especially Foodpanda, can do a much better job to make both their customer service team and customers have a pleasant day. Having a better system that doesn’t disconnect every 3 minutes, providing an option for a customer to contact.
why would they waste time going through a long waiting queue Telegram Number Data to talk to strangers? Just to realize that someone thought a hungry person who has an issue with their food needs to hear pun, jokes, or fun facts is beyond me. I don’t know why. My friends don’t know why. Do you maybe know why? How to make it better? If Foodpanda had taken a second to put themselves in customers’ shoes and planned their support with some empathy, I’m 100% sure I’d never find out that today is banana split day. However, I might have found out where my food was a bit faster. Even AI chat has more empathy talking to people than Foodpanda “human being support” these days. Customer service is a stressful job. Most of the time, you are helping potentially frustrated and angry people with issues.
Hoping you can fix them. But difficulties happen, and solving people’s problems with empathy is key to retaining your customers and creating brand loyalty. A good customer service process will also help improve your service team’s happiness and reduce your employee’s churn rate. Every company, especially Foodpanda, can do a much better job to make both their customer service team and customers have a pleasant day. Having a better system that doesn’t disconnect every 3 minutes, providing an option for a customer to contact.